PRIVACY POLICY

Brilliant Windows Cleaning

Effective Date: 15 June 2026 | Location: Kempton Park, Johannesburg, Gauteng, South Africa

POPIA COMPLIANT

Your privacy matters to us.
Brilliant Windows is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how you can exercise your rights under the Protection of Personal Information Act (POPIA).

SECTION 01

1. Who We Are

Brilliant Windows Cleaning (“we”, “us”, or “our”) is a professional window cleaning business registered in South Africa and based in Kempton Park, Johannesburg. We provide residential, commercial, and office window cleaning services across Johannesburg, Midrand, and Pretoria.

For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Brilliant Windows acts as the Responsible Party in respect of your personal information.

Business name: Brilliant Windows Cleaning
Physical address: Kempton Park, Johannesburg, Gauteng, South Africa
Phone: +27 78 023 7521
Website: brilliantwindows.co.za

SECTION 02

2. Information We Collect

We only collect personal information that is necessary to provide our services and respond to your enquiries. This may include:

Information you give us directly:

Full name
Email address
Phone number
Property address or service location
Messages or notes submitted via our contact or quote form

Information collected automatically when you visit our website:

IP address and approximate location
Browser type and device information
Pages visited and time spent on the site
Referring website or search query

We do not collect sensitive personal information such as identity numbers, financial account details, or health information through our website or service enquiries.

SECTION 03

3. How We Use Your Information

We use your personal information only for the following purposes:

To respond to quote requests and service enquiries
To schedule and confirm cleaning appointments
To send you important service updates or follow-up communications
To improve our website and understand how visitors use it
To send promotional offers or newsletters, where you have consented to receive them
To comply with legal obligations

We will never use your personal information for purposes that are incompatible with those listed above without first obtaining your consent.

SECTION 04

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

Contract performance – processing is necessary to provide the cleaning services you have requested.
Legitimate interest – to operate and improve our business and website in a responsible way.
Consent – where you have actively opted in, for example by signing up to our newsletter or submitting a quote request.
Legal obligation – where we are required to retain or disclose information by law.

You may withdraw consent at any time by contacting us using the details in Section 12.

SECTION 05

5. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: Third-party tools that help us operate our website and business (e.g. Google Analytics, our email platform, or scheduling software). These providers are bound by confidentiality and data protection obligations.
Legal requirements: Where we are compelled to disclose information by law, court order, or lawful authority.
Business transfers: In the unlikely event that our business is sold or merged, your information may be transferred as part of that transaction, with reasonable notice provided to you.

Any third parties we share information with are required to handle it in accordance with applicable South African privacy laws.

SECTION 06

6. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

Types of cookies we may use:

Essential cookies – necessary for the website to function correctly.
Analytics cookies – used via Google Analytics to track page views, session duration, and traffic sources (anonymised where possible).
Marketing cookies – used via Google Tag Manager to measure the effectiveness of any advertising campaigns.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of the website function.

SECTION 07

7. How Long We Keep Your Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general:

Quote and enquiry records are retained for up to 2 years.
Customer service records relating to completed jobs are retained for up to 5 years for business and tax purposes.
Marketing email opt-ins are retained until you unsubscribe.
Website analytics data is retained in accordance with Google’s standard retention settings.

When your information is no longer required, we will securely delete or anonymise it.

SECTION 08

8. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act 4 of 2013, you have the following rights:

Right to access – request a copy of the personal information we hold about you.
Right to correction – request that we correct inaccurate or incomplete information.
Right to deletion – request that we delete your personal information, subject to legal retention requirements.
Right to object – object to the processing of your personal information for direct marketing purposes.
Right to withdraw consent – withdraw any consent you have given at any time.
Right to complain – lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

To exercise any of your rights, please contact us using the details in Section 12. We will respond within a reasonable time and no later than 30 days.

SECTION 09

9. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

Secure HTTPS encryption on our website
Restricted access to customer data within our team
Use of trusted, reputable third-party platforms
Regular review of our data handling practices

While we do our best to safeguard your information, no method of transmission over the internet is 100% secure. If you have reason to believe your personal information has been compromised, please contact us immediately.

SECTION 10

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. This privacy policy applies only to brilliantwindows.co.za. We are not responsible for the privacy practices of external websites and encourage you to review their policies before sharing any personal information with them.

SECTION 11

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

SECTION 12

12. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal information, please don’t hesitate to get in touch:

Business: Brilliant Windows Cleaning
Location: Kempton Park, Johannesburg, Gauteng, South Africa
Phone / WhatsApp: +27 78 023 7521
Email: info@brilliantwindows.co.za
Website: brilliantwindows.co.za

We aim to respond to all privacy-related enquiries within 5 business days.

Privacy Policy